Kaizen Consulting Group LLC
Refund & Cancellation Policy
Cancellation, termination, and payment dispute terms
1. THREE-BUSINESS-DAY RIGHT TO CANCEL
Client may cancel the applicable initial Order Form by sending written notice no later than 11:59 p.m. Pacific Time on the third business day after the Effective Date. Notice may be sent by email to support@yourkaizenconsultinggroupllc.com or by certified U.S. mail to the Company’s stated address. Email notice is effective when sent, and mailed notice is effective when deposited with the U.S. Postal Service.
Following a timely cancellation, Kaizen will stop work and authorize a full refund of amounts paid under the cancelled Order Form within ten business days. The time for the credit to appear may depend on the payment processor and the client’s financial institution.
2. TERMINATION AFTER THE CANCELLATION WINDOW
After the cancellation period expires, amounts paid are nonrefundable except as expressly stated in an Order Form, required by applicable law or mandatory payment-platform rules, or awarded for Kaizen’s uncured material breach. If Client terminates an Order Form for convenience after that period, Client remains responsible for fees already due, completed or accepted milestones, work performed through the termination date, noncancelable commitments, and any expressly identified reserved-capacity or cancellation charge, subject to applicable law and any applicable duty to mitigate.
3. PAYMENT DISPUTES & CHARGEBACKS
Client should promptly contact support@yourkaizenconsultinggroupllc.com about any billing question or service concern. A chargeback or payment reversal does not itself serve as written cancellation notice or determine the merits of a refund request. Kaizen may pause affected services while a payment dispute is reviewed and may provide relevant transaction, communication, and fulfillment records to the payment network. Nothing in this policy limits rights or remedies that cannot be waived under applicable law, mandatory payment-platform rules, or an applicable signed agreement.
Business address and customer support: Kaizen Consulting Group LLC, 3311 156th ST SW B5, Lynnwood, WA 98087; support@yourkaizenconsultinggroupllc.com; 206.790.8342, Monday–Friday, 9:00AM–5:00PM PST. Full card numbers and CVV codes are handled by the payment processor and are not stored by Kaizen Consulting Group LLC. Charges will appear as Kaizen Consulting Group LLC or the merchant descriptor shown at checkout. Services are digital; no physical returns or shipping apply unless a signed written agreement expressly states otherwise.