Kaizen Consulting Group LLC
Terms of Service
Last Updated: October 26, 2026
These Terms govern access to the Kaizen Consulting Group LLC website and the purchase and delivery of business-purpose professional services. Kaizen serves individual founders acting for business purposes, sole proprietors, existing businesses, and established organizations. Every paid engagement is additionally governed by the applicable signed Master Services Agreement and Order Form. If these website Terms conflict with a signed agreement, the signed agreement controls.
1. PROFESSIONAL SERVICES FOR BUSINESS PURPOSES
Kaizen Consulting Group LLC provides custom website development, e-commerce implementation, brand development, digital infrastructure, marketing implementation, consulting, training, coaching, and digital asset development under a defined package, Order Form, or Statement of Work.
Client represents that the Services are being acquired solely for business or commercial purposes and not for personal, family, or household use. Before contacting Kaizen or receiving Services, Client already operated a business or had independently decided to establish, develop, or expand one.
Kaizen does not sell a franchise, distributorship, reseller program, employment position, investment, guaranteed customer pipeline, guaranteed income system, customer accounts, or buyback arrangement. Client controls its own business decisions, offers, pricing, operations, spending, compliance, and sales activity.
2. INTELLECTUAL PROPERTY & OWNERSHIP
Client retains ownership of the content, data, trademarks, and materials supplied by Client. After full payment, Kaizen assigns to Client the rights Kaizen holds in the final custom deliverables expressly identified as Final Deliverables in the applicable Order Form. Kaizen retains its pre-existing and reusable methods, templates, prompts, workflows, code libraries, design systems, automations, utilities, processes, tools, and general know-how. Drafts, rejected concepts, working files, source files, and third-party materials are excluded unless the Order Form expressly states otherwise.
3. Payment Terms, Change Orders & Entire Agreement
Client agrees to pay all fees shown in the applicable package, Order Form, Statement of Work, or checkout and authorizes the agreed payment method. Kaizen Consulting Group LLC does not request or store full card numbers or CVV codes on its own systems. Payments made through the Commas platform are processed by FanBasis, Inc. d/b/a Commas, acting as merchant of record, and are subject to the Commas terms presented during payment. Card or bank statements may identify the transaction as Commas or FanBasis. Any change to scope, deliverables, fees, or timing must be documented in a written change order signed or accepted by both parties. The signed Master Services Agreement, applicable Order Form or Statement of Work, and incorporated policies constitute the entire agreement for the services and supersede prior discussions concerning that work.
Displayed package prices are total project fees, not monthly subscriptions or automatic renewals. Kaizen Consulting Group LLC does not enroll clients in automatic recurring billing. Any recurring hosting or dropshipping platform or supplier fees are charged directly by the applicable third-party provider and are governed by that provider’s pricing, authorization, cancellation, and refund terms. If Kaizen later offers recurring support, the amount, billing frequency, authorization terms, and cancellation method will be clearly disclosed before enrollment.
4. CANCELLATION & REFUNDS
All payments are non-refundable, except where required by applicable law. This includes deposits and installment payments. Kaizen Consulting Group LLC does not offer voluntary refunds, returns, or a voluntary cancellation period for new purchases. Nothing in this policy limits nonwaivable rights, mandatory payment-platform rules, or rights expressly provided in an applicable signed agreement.
Effective October 26, 2026. This policy applies only to new purchases made after its publication on that date. It does not alter, revoke, or reduce any cancellation, refund, warranty, or other right under an existing signed agreement. If a signed agreement provides a cancellation or refund right, that agreement governs, subject to applicable law and mandatory payment-platform rules.
A request to cancel, stop, pause, or discontinue services does not itself create a right to a refund or release amounts lawfully owed under the applicable signed agreement. Fees already due, completed or accepted milestones, work performed, and noncancelable commitments remain governed by that agreement. Nothing in this policy limits rights or remedies that cannot be waived under applicable law or mandatory payment-platform rules.
5. No Outcome Guarantee, Liability & Force Majeure
The Company does not guarantee revenue, profitability, lead volume, traffic, sales, financing, or any other business outcome. Client remains responsible for its operations, offers, disclosures, legal and regulatory compliance, and decisions based on the services. To the maximum extent permitted by law, neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, government action, labor disruption, internet or platform outages, utility failures, or third-party service interruptions.
6. ARBITRATION & GOVERNING LAW
Any unresolved dispute shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration seat and hearing location will be King County, Washington, unless the parties agree otherwise in writing. Washington law governs. Either party may seek temporary injunctive relief from a court of competent jurisdiction to protect intellectual property or confidential information.
Contact, cancellation, billing descriptor, and service fulfillment: Kaizen Consulting Group LLC may be contacted at support@yourkaizenconsultinggroupllc.com, 888.575.8771 (Monday–Friday, 9:00AM–5:00PM PST), or 3311 156th ST SW B5, Lynnwood, WA 98087. Any cancellation or refund right expressly provided in an applicable signed agreement remains governed by that agreement, including its notice procedure. Card or bank statements may identify the transaction as Commas or FanBasis. Services are digital; there are no physical returns or shipping unless a signed writing expressly states otherwise. Project timelines and deliverables are defined in the applicable package, Order Form, or Statement of Work.
7. MOBILE MESSAGING TERMS
By checking an optional SMS consent box or providing affirmative verbal consent, you agree to receive automated or manually sent customer-care text messages from Kaizen Consulting Group LLC about your submitted inquiry, appointment confirmations, reminders, and scheduling updates at the number provided. Consent is optional and is not a condition of purchase, receiving services, or submitting an inquiry. Message frequency varies. Message and data rates may apply.
Reply STOP to any message to opt out at any time. After an opt-out request, you may receive one confirmation message. Reply HELP for help, or contact support@yourkaizenconsultinggroupllc.com or 888.575.8771. Mobile carriers are not liable for delayed or undelivered messages. You represent that you are the subscriber or customary user of the number provided and will notify us if that number changes.
Kaizen Consulting Group LLC does not sell or share mobile numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes. A service provider may process mobile information solely as necessary to deliver or support the messaging program. SMS consent does not authorize recurring billing. For information about data handling, review our Privacy Policy.
8. DIGITAL DELIVERY & ACCESS
Kaizen provides project-based digital services. Deliverables may include a project website, client project portal, and implementation documentation, as identified in the selected package and signed Order Form. The agreed deliverables, delivery method, project timeline, and access arrangements are documented in the signed Order Form before payment is accepted. Delivery and access follow that project schedule rather than occurring automatically at payment. Published launch estimates depend on the agreed scope and required client assets and approvals; the signed project schedule governs. No physical shipping applies unless a signed written agreement expressly states otherwise. For delivery or access questions, contact support@yourkaizenconsultinggroupllc.com or 888.575.8771.
